CORE IT SUPPORT SERVICES OPTIONS

COREpac is a service that consolidates all of your I.T. support contracts &  administrates them as a single entity. COREpac contracts include:

• 1 phone # for all support issues
• Web Page contract tracking
• Periodic reminders of all renewals
• Recommendation for renewals

COREtrac are hardware and software support contracts created to protect your I.T. investment. COREtrac are tailored specifically to your I.T. environment:

• 24x7 4-Hour response
• 8X5 4-Hour response
• Next Business Day 8x5 response
• Hot Spare 24 or 48 Hour response
• Nationwide availability

COREsrv provides users an option to send in non-functioning equipment for repair and or complete refurbishment. Other services under the COREsrv umbrella include:

• Depot Service
• Phone Install / Technical assistance
• Refurbishment
• Replacement parts and exchanges

HP Care Pack Services upgrade or extend your standard warranty with easy-to-buy, easy-to-use support packages. They reduce downtime risks with support levels from basic to mission-critical applications:

• 24x7 / 8x5 1,2 and 3-years
• Education
• Installation
• Support Plus Premium Support
• Critical and Proactive 24 Support

IBM ServicePac family of specialized support services can help you make the most of your technology investment. Each prepackaged service is designed with specific applications in mind:

• Remote Technical Support Services
• Education
• Installation Services
• Post Warranty maintenance
• xSeries e-learning courses

Cisco SMARTnet®  services are designed to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS® Software. SMARTnet support contract provide:

• Registration to on-line tools
• Access to Cisco TAC
• Cisco IOS Software updates
• Replacement of failed hardware
• Post Warranty support